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corr:whattodowithanunwantedlicence [10/10/2013 14:21] (current)
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 +====== What to do with an unwanted licence for w7 ======
  
 +
 +Finally after much consideration and despite Sony's attitude to a choice of Operating System, I bought a VAIO
 +Laptop.As far as the hardware goes, I am very pleased with it, however the supplied OS is another matter. ​
 +
 +  Subject: Re:: VAIO
 +  Date: Wed, 16 Nov 2011 16:15:19 +0000
 +  From: Andrew Stringer <​xxxx@rainsbrook.co.uk>​
 +  To: Sales Sony Store Online <​sales.gb@shop.sony-europe.com>​
 +  Reply-To: xxxx@rainsbrook.co.uk
 +  ​
 +  Dear Sirs, 
 +  Thank you for replying to my initial enquiry regarding the lack of choice
 +  of alternative operating systems to Windows 7.
 +  ​
 +  I have taken to opportunity to choose to buy a Vaio over laptops from
 +  alternative manufacturers,​ however I have been forced to buy a model
 +  preloaded with windows7 which I do not want.
 +  ​
 +  As a Linux user, I intend to wipe windows7 and upgrade the OS to Linux,
 +  probably Fedora 15.
 +  ​
 +  As I will not be using Windows, please can you detail the process to
 +  follow to obtain a refund for the cost of unwanted software, namely
 +  windows7.
 +  ​
 +  I prefer Linux to windows due to it's better security, ease of use and
 +  freedom to use how I want. 
 +  ​
 +  I do not want to use any Microsoft software due the the companies attempts
 +  to create a monopoly of use for windows which is anti competitive. ​
 +  ​
 +  Please advise me how I should proceed.
 +  ​
 +  ​
 +  Regards,
 +  Andrew.
 +
 +
 +
 +  Dear Andrew, ​
 +  ​
 +  Thank you for contacting Sony UK and I apologise for a late reply.
 +  ​
 +  All of our VAIO notebooks and desktops come with Windows 7 OS and only an 
 +  option to select Home Premium or Professional OS.
 +  ​
 +  We would not be able to reimburse any costs for you not wanting Windows 7 OS.
 +  ​
 +  Should you need further information or assistance, please contact us at
 +  customer.service.gb@shop.sony-europe.com or by telephone on 0845 6000
 +  124.
 +  ​
 +  Kind regards.
 +  ​
 +  ​
 +  Babar Gill
 +  Sony Sales Centre
 +  SONY EUROPE LTD
 +  Tel: 0845 6000 124 
 +
 +
 +
 +  Dear Mr Gill, thank you for your reply, I too must apologise for my late
 +  reply.
 +  ​
 +  Your email does not really address my initial question regarding why "VAIO
 +  recommends Windows® 7"
 +  when there would not seem to be a choice available. ​
 +  A recommendation would imply that there is a choice of options available,
 +  but it would seem that
 +  the only choice is between different versions of the same os which you are
 +  recommending.
 +  Also, I would only want to make a recommendation based on some knowledge
 +  of a users requirements,​ but 
 +  your recommendation takes no account of a users requirements.
 +  ​
 +  As I mentioned further down in this email, I have bought a
 +  Vaio laptop which reluctantly came with W7, 
 +  however as I do not use windows or agree with Microsoft'​s restrictive and
 +  closed licensing, I did not accept the licence and exercised choice in 
 +  installing what I want to run, 
 +  namely Fedora 15 which works very well (I'd urge you to try it and see how
 +  much better than windows it is, 
 +  see [[rb:​whywin7isrubbish|Windows 7 is rubbish and KDE/Linux is better]] for some
 +  of the reasons).
 +  ​
 +  Having rejected the windows licence and installed my own software leaves
 +  me out of pocket for an option I did not want, did not ask for, 
 +  was not able to decline but was forced to pay for.
 +  ​
 +  Please advice me how Sony can help me resolve this situation. I would
 +  expect a refund on money around the 
 +  same amount as the windows licence would cost you to buy from Microsoft.
 +  ​
 +  If you require any information from me regarding the model and serial
 +  number of the laptop, I am very happy to supply it.
 +  ​
 +  Regards,
 +  Andrew Stringer.
 +
 +
 +
 +  ​
 +  ​

corr/whattodowithanunwantedlicence.txt · Last modified: 10/10/2013 14:21 (external edit)